How do the Event Start and End dates affect my Signup Form?

The Event start date and end dates set in your Event Creation Utility are for the information of your volunteers to help distiguish this Event from any other meets or activities that you may run concurrently.

The meet end date also establishes when VolManager will archive your meet for next year and send your invoice.

Timeslots outside the meet start and end dates will still list on your Signup Form if they have a Workers Needed value greater than zero.

Can I import my VolManager data into another database or spreadsheet program?

Most spreadsheets and database managers have import utilities which will accept the output from your VolManager Admin: All Info (Comma Delim) report which can be downloaded from the web to your local computer.

The steps for importing the file into Microsoft Access are listed below. Import to other database or spreadsheet managers may be similar.

• Select the Admin: All Info (Comma Delim) report from your Administrator's Menu Bar report list.
• Click Download as file and save the file to your local computer.
• Open Microsoft Access.
• Create a new database.
• Under the File menu, select Get External Data and Import
• Select a file type option which contains txt and then target the downloaded file ReportAllInfo.txt for import.
• Accept the External Data Wizard's Delimited option in the first screen.
• Choose Comma as the delimiter and select First Row Contains Field Names in the second screen.
• Select either the new or existing table option in the third screen as suits your situation.
• Select text data types for all fields in the field options in the fourth screen.
• Allow Access to choose its own primary field in the fifth screen.
• Name your table or accept ReportAllInfo in the last screen and then click the Finish button to complete the import.

On what computers will VolManager work properly?

VolManager's code produces World Wide Web Consortium valid HTML. This means that your VolManager Admin and Public pages and forms should work in most modern web browsers (tested in Internet Explorer and Firefox) on most computers (Windows compatibles and Apple systems) and under most operating systems (Windows, Linux, OSx)

I'm having trouble loading or viewing my VolManager pages. What should I do?

If you have trouble loading or viewing VolManager pages or if the pages function improperly on your local computer, test the pages from another computer in a different location (preferably, not just a different room in your home or office), and also, preferably using a different Internet Service Provider (Comcast, Earthlink) to determine if the problem is:

• on your local computer
• a problem with your Internet connection

If you feel that you have eliminated your local computer and connection as problem sources, contact support@VolManager.com

How does VolManager billing work?

VolManager bills by email usually within one week from the close of your event.

To keep your VolManager account current, we request that you inquire if you have not received an email invoice. It may be that the bill has been rejected by your spam blocker.

Can I have last season's archived event reloaded?

VolManager automatically archives your events. You can have an event reloaded by contacting support@VolManager.com

Why does my Signup Form say This form is currently offline. Please try again later.

Your form is not yet active.

Because VolManager allows you to write HTML into the Notes section of your form and even into your job descriptions, the Signup form should be checked by VolManager Tech Support before activation.

Contact support@Volmanager.com to have your form checked and activated.

My Signup Form doesn't appear to sort. Why?

The Signup form always groups job/timeslots by the day and, within each day-grouping, the default sort is by Date/Time. Alternate sort by Job Description results in this job description order:

• Symbols: !#$%&'()*+`-./
• Numbers: 0123456789
• Symbols: :;<=>?@
• Letters:A-Z
• Symbols: [\]^_`
• Letters:a-z

This has to do with the agreed standard values (ascii) assigned to these characters for most computing systems.

If you think the sort is not working, it may be that you have coincidentally alphabetized the job descriptions from earliest to latest, in which case, sort by date and sort by description will result in the same listing.

...and yes, this has happened!!

Is it possible to have my Signup Form activated at a specific date and time?

At this time, there is no automatic scheduler for Signup form activation or de-activation, therefore all requests for form activation are handled by the Tech Support Queue which has a maximum 24-hour turnaround.

Send your request to support@Volmanager.com on the day you would like your form activated and the request will be handled ASAP.

Can VolManager volunteers reassign themselves or delete their own assignments?

As Meet Administrator, you make all corrections and re-assignments. We've found that this makes volunteers take their job commitments more seriously and also guararntees that, on race day, you have an accurate idea of who's showing up for what jobs.

How can I correct a volunteer's info or job assignment?

If a volunteer's information or job assignments are incorrect, corrections can be made by releasing the volunteer from his job (using the Job Release Utility or the Release buttons on you Admin: Spreadsheet report) and then reassigning the volunteer with corrected info.

Reference here for instructions.

My institution doesn't have a website. Can we still use VolManager?

There are other methods aside from publishing the link to the Signup Form on a website. The most effective alternate method is to send the Signup Form link to your prospective volunteers as email.

The job descriptions on my Signup Form are very long. How can I fix that?

It will save space on your Signup Form, make the form less cluttered and easy to read if you produce a separate web page with any lengthy job descriptions. You can put a link to this description page in the Notes section of your Signup Form.

Reference here for instructions on writing a link into the Notes.

How can I pre-assign workers before my signup begins?

Have your Signup Form activated prior to publishing the link to the Signup Form on your institution's website and use the Signup Form to pre-assign any workers. Contact support@Volmanager.com for form activation or de-activation.

What's the best way to transfer a volunteer's name and email data from my reports to the Job Release Utility? (Copy and Paste)

The Job Release Utility will access job data for your volunteer only if the name and email info is exactly as the volunteer entered it including any mistakes or misspellings they may have made.

The best way to make sure that you enter their info correctly is to copy the names and email from your Admin: Spreadsheet report and paste them into the Job Release Utility by using your computer's copy and paste capability.

Copy

1. Position the mouse text cursor (usually a vertical I-beam that moves on the screen with the mouse movements) at the beginning or end of the word or phrase you'd like to copy.
2. While holding down the mouse button (usually the left button) drag the mouse cursor across the word or phrase to highlight the word or phrase.
3. Release the mouse and the highlight should remain.
4. Now, while holding down the ctrl key (Windows) or Apple button (Apple Macintosh), press c to copy the word or phrase.

The highlighted text has been invisibly transferred to your computer's clipboard.

Paste

1. Position the mouse text cursor (usually a vertical I-beam that moves on the screen with the mouse movements) at the position where you'd like to paste the text from your clipboard and click the mouse (usually the left button). This moves the blinking cursor (the insertion point) into position.
2. Release the mouse and the insertion point should remain.
3. While holding down the ctrl key (Windows) or Apple button (Apple Macintosh), press v to paste the word or phrase.